NJ Saltwater Fisherman Forums
General Forum => Product Reviews => Topic started by: red65 on May 25, 2007, 09:30:43 PM
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I posted this on NJH and figured I should put it hear also since this is a fishing site...
I have four of these rods. I just want to tell everyone how great their Customer Service is.
This is the e-mail I sent them,
Hello, I purchased a 7 foot CLASSIC SERIES rod last fall and while
using this past Monday I noticed the cork at the butt of the handle has broken off.
The rod blank is showing, as a matter of fact I also have a 7 1/2
CLASSIC SERIES rod that I put tape on because of the same problem.
Please let me know what can be done to remedy this situation.
I don't live far from your offices in case you need to see the rods.
Thanks in advance, Richard
This is the e-mail I received from them,
Hello Richard
You can bring the rods in for replacement. Please let me know the exact model numbers of the defective
rods so I can make sure that they are in stock and have someone examine them prior to you coming to pick them up.
Cindy Leonard
So if your looking for a great rod at a great price give them a try...
http://www.biminibayoutfitters.com/tsunami_rods.htm
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That's Great..
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Thanks for the heads up on the company. All too often anymore they don't want to hear from you once they have your $$$. Good to know there are a few decent companies out there.
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I have been looking at their rods real nice. I like it that their in NJ (Mahwah). Thanks for the post makes my decision process a little easier.
Most of the tackle shops and good sporting goods stores carry their brand as well.
Paul
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I just bought an Echo fly rod for the same reason, great customer service.
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I have one Tsunami rod in my arsenal (actually it's my son's ). A Tsunami TSCC 701 XH rod that is paired with a Abu Big Game 7000HSN reel.
He uses it for clamming/chunking/live lining bass as well as jigging bass/blues.
IMHO, for the $$ it's a good quality stick.
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I use 3 of thier rods and love em!
skolmann, I used the 7000HSN on a tsunami classic for awhile and upgraded to the BG9000 the beginning of last summer. great combo t^
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i now have 6 of these rods on the boat, and dont have a single complaint about them, specially after last weekend, with the abuse they took. the xxheavy's are working real well for me trolling stretch 25's and spoons w/ drail weights.