NJ Saltwater Fisherman Forums

General Forum => Product Reviews => Topic started by: bugmannj on November 04, 2009, 09:42:48 AM

Title: Now that's customer service ! (Quantum Reels)
Post by: bugmannj on November 04, 2009, 09:42:48 AM

While out fishing the other day, I lost the screw that holds the handle in place on my Quantum spinning reel.  nosmly
I called Quantum customer service this morning and they are sending me a replacement NO CHARGE this morning. The CSR was very pleasant and helpful, They've made a customer for life.  slt

Title: Re: Now that's customer service ! (Quantum Reels)
Post by: SurfJockey on November 04, 2009, 09:46:44 AM

That's good to hear!  TT^

With the way the economy is, if a company doesn't have kickass customer service, people will go elsewhere.

Title: Re: Now that's customer service ! (Quantum Reels)
Post by: Luna Sea 5 on November 04, 2009, 12:03:59 PM

 t^

Title: Re: Now that's customer service ! (Quantum Reels)
Post by: brijones1 on November 04, 2009, 12:44:57 PM

nice to hear, the same thing happened to me but with a shimano reel and I looked up the part, called, and they sent it to me for free.  Very good customer service as well

Title: Re: Now that's customer service ! (Quantum Reels)
Post by: Bucktail on November 04, 2009, 05:50:31 PM

 t^

Title: Re: Now that's customer service ! (Quantum Reels)
Post by: IrishAyes on November 04, 2009, 05:57:26 PM

Always good to hear when a company does right. Most things you hear are the bad stuff. Thanks for the post.  t^

Title: Re: Now that's customer service ! (Quantum Reels)
Post by: Hunter 2 on November 04, 2009, 07:39:03 PM

Good news, Way to go Quantum TT^