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Author Topic: Now that's customer service ! (Quantum Reels)  (Read 3265 times)

Offline bugmannj

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Now that's customer service ! (Quantum Reels)
« on: November 04, 2009, 09:42:48 AM »
While out fishing the other day, I lost the screw that holds the handle in place on my Quantum spinning reel.  nosmly
I called Quantum customer service this morning and they are sending me a replacement NO CHARGE this morning. The CSR was very pleasant and helpful, They've made a customer for life.  slt
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Offline SurfJockey

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Re: Now that's customer service ! (Quantum Reels)
« Reply #1 on: November 04, 2009, 09:46:44 AM »
That's good to hear!  TT^

With the way the economy is, if a company doesn't have kickass customer service, people will go elsewhere.
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Offline Luna Sea 5

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Re: Now that's customer service ! (Quantum Reels)
« Reply #2 on: November 04, 2009, 12:03:59 PM »
 t^
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Offline brijones1

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Re: Now that's customer service ! (Quantum Reels)
« Reply #3 on: November 04, 2009, 12:44:57 PM »
nice to hear, the same thing happened to me but with a shimano reel and I looked up the part, called, and they sent it to me for free.  Very good customer service as well
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There's a fine line between fishing and just standing on the shore like an idiot

Offline Bucktail

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Re: Now that's customer service ! (Quantum Reels)
« Reply #4 on: November 04, 2009, 05:50:31 PM »
 t^
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Offline IrishAyes

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Re: Now that's customer service ! (Quantum Reels)
« Reply #5 on: November 04, 2009, 05:57:26 PM »
Always good to hear when a company does right. Most things you hear are the bad stuff. Thanks for the post.  t^
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May the holes in your net be no larger than the fish in it.  ~Irish Blessing

Offline Hunter 2

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Re: Now that's customer service ! (Quantum Reels)
« Reply #6 on: November 04, 2009, 07:39:03 PM »
Good news, Way to go Quantum TT^
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 Life is short, Fish Hard.
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